For over 30 years these two support platforms have provided 24/7 advanced services such as remote configurations, concierge, and remote support and assistance.
In some cases, Durante has set up on-site offices aimed at providing an even more effective and rapid service during important events, maintaining the systems on a daily basis and guaranteeing timely interventions in case of critical situations.
With over 130 personal certifications, Durante is able to provide the client with highly qualified resources.
In addition, for more than 20 years the company has been organizing, training and managing customer support teams.
This is all possible thanks to a protocol of structured orchestration for effectively organizing:
- Areas of intervention;
- 24/7 Service Desk;
- On-site assistance;
- On-site protection;
- VNOC – Video Concierge
- Monitoring/Reporting/Customer Care